Privacy policy

Last updated: May 2026

This Privacy Policy explains how Technology Focus Group Ltd (trading as The Crestory) collects, uses, and protects your personal data when you visit the-crestory.com or make a purchase from us.

Who We Are The Crestory is a trading name of Technology Focus Group Ltd. Registered in England & Wales | Company No. 10753368 | VAT No. 465 2368 76 Registered address: Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT Email: contact@the-crestory.com Phone: +44 (0) 7984 225 764

What Data We Collect When you place an order or contact us, we may collect:

  • Your name, email address, phone number, and delivery address
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Order history and communication records
  • Website usage data via cookies (see Cookie section below)

How We Use Your Data We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order status
  • Respond to your enquiries
  • Comply with our legal obligations under UK and international law
  • Improve our website and customer experience

Legal Basis for Processing We process your personal data on the following legal bases:

  • Contract: to fulfil orders you have placed with us
  • Legal obligation: to comply with UK tax, customs, and trading regulations
  • Legitimate interests: to improve our services and prevent fraud

Data Sharing We share your data only where necessary:

  • With Shopify (our e-commerce platform) to process orders
  • With shipping carriers (Royal Mail, DPD, DHL, Transglobal Express) to deliver your order
  • With payment processors to handle transactions securely
  • We never sell your personal data to third parties

Data Retention We retain your order and personal data for 7 years in accordance with UK HMRC requirements. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights (UK GDPR) Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permissible)
  • Object to or restrict processing of your data
  • Data portability

To exercise any of these rights, contact us at contact@the-crestory.com

Cookies Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available at the-crestory.com/pages/privacy-policy.

Contact For any privacy-related questions, please contact: Technology Focus Group Ltd (trading as The Crestory) Email: contact@the-crestory.com Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT

This policy is governed by the laws of England and Wales.